Customer Service Quotes by Albert Brooks, Danny Meyer, Jacqueline Woodson, Sherri Shepherd, Charity Sunshine Tillemann-Dick, Virginia Postrel and many others.
There are a few giant companies that I love, and I love Amazon. Their customer service is impeccable: sometimes, just for the hell of it, I’ll sleep on a mattress for three years and return it.
The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
My mother was a single mom whose days were spent as a customer service rep at Con Edison in downtown Brooklyn.
My father was and is a great father. My father always wanted to do stand-up. He wanted to be an actor. But instead he did two jobs. He did customer service at a hospital and he worked as a waiter at night. He pretty much sacrificed everything for his daughters.
I worked at Sears in the Woodfield Mall as a gift wrapper. I’m actually a great gift wrapper, and the customers were so nice to me. I was only 16, and eventually Sears put me in customer service because I was so friendly.
Whether you’re an opera singer, a legislator or customer service operator, there is a way that we can find common ground with our audience – be they young or old, Democrats or Republicans, rich or poor, religious or secular.
Cable companies aren’t bad because they’re parts of unwieldy media conglomerates. They’re bad because they’re monopolies (even where they are no longer legally exclusive) and because the government policies that made them monopolies rewarded lobbying over customer service.
Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you’re marketing your firm to new customers, you better be able to provide them service when they do business with you.
I think private school is much better at customer service and making the parents feel better, especially in Los Angeles. It’s almost like a spa for the parents where you drop your kids off, where they give you a beautifully baked thing and let the parents write their own newsletter about global warming.
CEOs hate variance. It’s the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.
The best form of customer service is self service. Constantly empower customers to get their own answers themselves.
We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.
When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.
Americans hate their cable companies – for bumbling installers, on-again-off-again transmissions, peculiar channel selections, and indifferent customer service. The only thing cable subscribers hate more than the cable company is not being able to get what it delivers: multichannel selection and good reception.
Cops in New York City don’t have the best reputation. It’s a fast-paced city, and they deal with a lot, and many people have seen lots of cops interact with the public utilizing what can be gently called ‘not the best customer service.’
Customer service teams at many companies have already embraced social media, often out of necessity.
Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that’s really important. Also to see online what other customers say.
I understand that some people are angry about taxi services. A taxi fare hike should be accompanied by better customer service.
What’s crucial in a High Street store is a compelling reason for people to shop there. Shops must offer excellent customer service – and ‘theatre’ is a must.
Grandpa didn’t have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.
I worked at Ikea as a customer service rep for two years and loved it.
Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don’t mean necessarily by launching price wars but by being the best at the basics – having the best customer service, the best on-time performance, the best coffee – in a thoughtful, not a testosterone-laced, way.
I was working in customer service and had a verbally abusive boss. One day, I decided to quit and pursue my acting passion with everything I had. One week after quitting, I booked ‘One Life to Live.’
Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.
We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.
I think one of the things that, at least, I found out over – and many have in the industry – is that of all the customer service desires and needs, price is one of them.
My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough.
I will work to ensure Duke Energy is positioned to continue its track record of outstanding customer service and operational and financial excellence.
It’s so important that we tell customers what’s going on as best as we can. And we’re trying to do that. We don’t often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations.
Many corporate leaders and employees have the right intentions, but it can be overwhelming when you consider how everything is affected from leadership styles, to organizational structure, to employee engagement, to customer service an marketplace.